Akina Label will happily accept returns if you are not 100% satisfied with your purchase. Due to the nature of the products we offer all parcels must be returned to us within 7 days of delivery and must be in the original condition, unworn, unwashed with hygiene liners and swing tags attached.
You can return any merchandise for a full refund or exchange. We are dedicated to customer service and satisfaction. To request a return, please email firstname.lastname@example.org with your order number so we can provide you with details!
Step 1: To request a return, please email email@example.com with your order number so we can provide you with details! Please note that the shipping fee will still be deducted from your credit.
Step 2: Place your original sales receipt and item/s back into the original packaging and ensure hygiene liners and swing tags are in place.
Step 3: Post your item/s toAkina Label Factory
Unit 16, Hanger 17
Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will promptly process your refund/exchange and notify you via email. However, your banking institution may take several days to process the credit. Only regular priced items may be credited for a refund. All sale items are final.
Please note Akina Label does not cover return postage costs. You are responsible for paying for your own shipping costs for returns. Please ensure your return package is trackable and insured, for your protection, in case of loss or damage. Akina Label cannot guarantee sizes or styles will be available when exchanging, if the size or style you want is not available you will be given a full refund.
Akina Label garments are handmade and fully inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that our swimwear is faulty, please email us with your order number and a photo of the garment, so we can arrange for a replacement. If the item is no longer in stock, we will issue a full refund.
To prolong life of your garment please follow the care instructions on the label, as we cannot be kept liable for normal wear and tear symptoms such as, colour fading, burring or pulling, lack of elasticity, fabric deterioration or colour running.
All Sale items are final and cannot be exchanged or returned. No alterations can be applied to existing stock, sale items are therefore exempt of any customisations.